Refund Policy

Effective date: 2026-11-10

If Captionglass is not right for you, we will refund your purchase in full when you ask within 14 days of buying it.

How to request a refund

• Email support@raynear.xyz from the address you used at checkout, or include your order number.
• Or request a refund through Paddle at paddle.net. Paddle.com is our Merchant of Record and processes the payment and the refund.

What happens to your license

When a purchase is refunded, its license key is deactivated and the app returns to the free plan.

Timing

Refunds go back to the original payment method. Your bank or card issuer decides how long it takes to show up.

Paddle’s buyer terms also apply to your purchase: paddle.com/legal/checkout-buyer-terms.

Contact

RaynearSoft LLC — support@raynear.xyz